Need to Get In Touch With Us?

There are a few ways to contact us:

We have relocated. Please be sure you are using our current contact details - phone (07) 4033-0723 and mail - P.O. Box 1207, Earlville, Qld 4870.

By webcam:

Yes, we have webcam so we can see your sick/injured frog or toad! We hope that this might help diagnose problems faster and more accurately. However, you will still need to send us an email to arrange for a day and time that we can do the live conversation. We are using Skype and a Logitech Fusion and if you are in North America or Europe, the best time to do the video call is in the morning your time. That would be evening or late night for us.

By email

Before you click on that 'compose email' button, please read this section for useful information when emailing us. For example, problems with animals often take many days to resolve because sufficient information wasn't provided up front, or perhaps your message will be deleted because we don't except html format emails. This section will help you get the best possible reply to your query.

Because of the outrageous amount of junk that we receive, we have to keep changing our user name on a regular basis. Please do not add us to your address book - check at the end of this section for the current email contact.

1) We receive emails from many parts of the world asking for help and we try our best to respond but we are very short staffed. If you are in Australia, please phone us instead of emailing. If you are overseas, then email is your cheapest choice but please try to get help from a local vet first. We cannot guarantee any diagnosis unless we see the animal - which obviously isn't possible across the ocean!

2) Please do NOT send your message as html. Please use the PLAIN TEXT option to send your message (your software's Help facility will have instructions how to do this). We have a policy of automatically deleting html format messages because of the volume of spam, viruses and other unwanted visuals that arrive in html format emails.

3) If you are emailing us about a sick or injured animal, we need a DETAILED description - after all, we can't see the animal through the computer screen (unless you send close up, CLEAR jpeg photos!) and long distance diagnosis is a difficult and painstaking process. Please provide the following information in your first email:

  • your geographic location
  • a background on the animal such as: - how long have you had it? - where did you get it from?
    - how long have you seen the symptoms? - is it eating and where do you get its food from?
  • have you recently used any chemicals in the house such as Lysol (Glen 20 in Australia), carpet cleaners, plug in room fresheners, etc.? - are other frogs/toads in the same enclosure and do they have symptoms?
  • describe the enclosure and its contents such as wood, rocks, substrate
  • what species are you writing about (we are in Australia and are not familiar with most species from elsewhere in the world)?

4) If you are experiencing problems with tadpoles and are in the US or Canada, you really need local experts to assist with this. There are diagnostic labs run by each state's Department of Agriculture and there are other facilities which can help with mass die-offs in WILD amphibians only. Phone your nearest Fish and Wildlife Service for help in locating government staff that can help. You can also read our detailed tadpole husbandry page to find out if the problem you are having is because the tadpoles are not setup properly. You can also have a look at our "Redlynch" virus page - if you are seeing the symptoms described on that page, we want to know as we are monitoring where that particular disease is turning up.

5) The internet is not really that reliable and we frequently have difficulties with incoming and outgoing emails. People report that their emails to us bounce. If this happens to you, view the source of the bounced message and copy the entire source text into a new email to us and try again. Once we have the source text of the bounced message, our ISP can investigate why these emails aren't getting through.

6) If you are an AOL customer and you don't receive a reply from us in a day or two, please keep in mind that AOL occasionally suspends all traffic coming in from Australian servers. It is a laborious process to get fixed (it took more than a month to fix last time it happened) but, as an AOL customer, you can get it fixed a lot faster than us. If you aren't getting replies from us, contact AOL.

Our email address is currently: curator - at - fdrproject - dot - org - dot -au (substitute the correct symbols for the at and dot words)

By phone:

The Frog Decline Reversal Project, Inc. can be contacted afternoons and evenings local time on (07) 4033-0723 (+61-7-4033-0723 if you are outside Australia)
If you reach our voice mail (answering machine), please leave a message. When we are in reception, up the bank doing disinfection, or in a meeting, we are not able to answer the phone - but we do check it frequently to see if we've missed any calls.
The mobile is (0428) 114 266 but always try the land line first. (this mobile is cdma and will be shut down when the network closes in April 08)

(Cairns is ten hours ahead of London Standard Time; 15 hours ahead of New York ST; 18 ahead of Los Angeles ST - this drops to 9, 14 and 17 hours ahead if you are on daylight savings time)
Calls for information are welcome up to 8:00pm our time but we can make arrangements to have a video conservation with overseas callers when it is the beginning of your business day.

By snail mail:

Post Office Box 1207, Earlville, FNQ 4870 Australia

By Visiting:

The FDR Project, Inc. office is in the Cairns suburb of Mooroobool and this is about 7 minutes drive from the centre of town. Because the group is housed in a private residence, all dropoffs and pickups are strictly by appointment or by telephoning prior to arrival. The address is provided once an appointment is made. Unfortunately we do not have funding to be able to open up a small visitor's centre.

 

Last edited: Mar. 19th, 2007